How do I cancel my TotalAV subscription?
Call customer service at 1(833) 203-7778 and ask to cancel your subscription or you can follow these steps## How to Cancel Your TotalAV Subscription
If you’ve decided that TotalAV is no longer the right choice for you, canceling your subscription is a straightforward process. TotalAV is a popular antivirus and system optimization tool, but sometimes you might need to end your subscription for various reasons. Follow these steps to ensure a smooth cancellation process.
### 1. **Prepare Your Information**
Before you begin the cancellation process, make sure you have the following information handy:
- Your TotalAV account email address.
- Your subscription details (e.g., the plan you subscribed to and the renewal date).
- Your payment method used for the subscription.
### 2. **Cancel via the TotalAV Website**
1. **Log In to Your Account:**
- Visit the [TotalAV website](https://www.totalav.com) or Call at 1(833) 203-7778.
- Click on the “Login” button located at the top right corner of the homepage.
- Enter your email address and password, then click “Login” to access your account.
2. **Navigate to Subscription Management:**
- Once logged in, go to your account dashboard.
- Look for the “Subscription” or “Billing” section, which is typically found in the account settings.
3. **Initiate Cancellation:**
- Find the option to manage or cancel your subscription. This might be labeled as “Manage Subscription,” “Cancel Subscription,” or something similar.
- Follow the on-screen prompts to cancel your subscription. You may be asked to provide a reason for cancellation or to confirm your decision.
4. **Confirm Cancellation:**
- After initiating the cancellation, you should receive a confirmation email or notification. Make sure to check your email and confirm the cancellation if required.
### 3. **Cancel via Email**
If you prefer, you can also cancel your subscription by emailing TotalAV’s support team. Here’s how:
1. **Compose an Email:**
- Open your email client and compose a new email.
- Address it to TotalAV’s support team at [email protected] (verify this address from the TotalAV website or your account details to ensure accuracy).
2. **Provide Cancellation Details:**
- In the subject line, write: “Request to Cancel Subscription.”
- In the email body, include your account email address, subscription details, and a clear request to cancel your subscription.
3. **Send the Email:**
- Send the email and wait for a confirmation response. TotalAV’s support team should acknowledge your request and confirm the cancellation.
### 4. **Cancel via Phone**
If you prefer a more personal touch or encounter any issues online, you can cancel your subscription by phone: 1(833) 203-7778
1. **Call TotalAV Customer Support:**
- Dial TotalAV’s customer support number: 1(833) 203-7778.
- Be prepared to provide your account details and verify your identity as requested by the support representative.
2. **Request Cancellation:**
- Inform the representative that you wish to cancel your TotalAV subscription.
- Follow their instructions to complete the cancellation process.
3. **Confirm Cancellation:**
- After the call, you should receive a confirmation email or notification regarding the cancellation. Ensure you have received this confirmation to avoid any further charges.
### 5. **Check for Confirmation**
Regardless of the cancellation method you choose, make sure to:
- Verify that you receive a confirmation of cancellation.
- Check your bank or credit card statements to ensure that no further charges are applied.
- Monitor your TotalAV account to confirm that your subscription status has been updated to reflect the cancellation.
### 6. **Refund Policy**
If you are eligible for a refund, check TotalAV’s refund policy and contact their support team if needed. Refund eligibility often depends on the terms of your subscription plan and how long you’ve been subscribed.
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By following these steps, you should be able to cancel your TotalAV subscription smoothly. If you encounter any issues or have specific questions, don’t hesitate to reach out to TotalAV’s customer support for further assistance.